Safety

Your Safety is Our Priority

We're committed to providing a safe and secure experience for every rider and driver on the ONINI platform

Our Safety Features

Multiple layers of protection to ensure your peace of mind

Driver Verification

All drivers undergo comprehensive background checks, including criminal record verification, driving history review, and identity verification before joining ONINI.

Real-Time Tracking

Share your trip details with friends and family. They can track your journey in real-time and know exactly when you'll arrive at your destination.

Emergency SOS

Quick access to emergency services with one tap. The SOS button immediately alerts our safety team and local authorities if needed.

24/7 Support

Our dedicated safety team is available round the clock to assist with any concerns or emergencies during your ride.

Two-Way Ratings

Both riders and drivers rate each other after every trip, ensuring accountability and maintaining high service standards.

Insurance Coverage

Every ride is covered by comprehensive insurance, protecting both riders and drivers in case of any unforeseen incidents.

Safety Guidelines

Follow these best practices for a safe and secure experience

For Riders

  • Verify Your Driver: Always check the driver's photo, name, and vehicle details before getting in.
  • Share Your Trip: Use the trip sharing feature to let friends and family track your journey.
  • Sit in the Back: For added personal space and safety, sit in the back seat.
  • Wear Your Seatbelt: Always buckle up for your safety.
  • Trust Your Instincts: If something doesn't feel right, don't hesitate to end the trip.
  • Report Issues: Use the in-app reporting feature for any safety concerns.

For Drivers

  • Vehicle Maintenance: Keep your vehicle in excellent condition with regular inspections.
  • Follow Traffic Rules: Always obey traffic laws and drive safely.
  • Verify Riders: Confirm the rider's name before starting the trip.
  • Professional Conduct: Maintain professional behavior and respect rider privacy.
  • Stay Alert: Never drive while fatigued or under the influence.
  • Report Concerns: Immediately report any safety issues to our support team.

COVID-19 Safety Measures

Your health and safety remain our top priority. We've implemented comprehensive measures to protect both riders and drivers:

Mandatory Masks

Both drivers and riders must wear masks during trips

Regular Sanitization

Vehicles are sanitized between trips and deep cleaned daily

Health Checks

Drivers complete daily health assessments before going online

Ventilation

Drivers keep windows open for fresh air circulation

COVID-19 Safety

Need Help?

Our safety team is available 24/7 to assist you with any concerns

Emergency Hotline

Available 24/7

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Email Support

Response within 24 hours

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In-App Support

Instant assistance

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